What are the shipping times for your products?

We take 2-4 days to process your order and then 7 days to deliver it to you.

Do you ship anywhere in the world?

No, we don't. We only ship in Switzerland.

Where do we ship from?

Our offices are located in Geneva.

Do you provide tracking information?

Yes, please wait 3 days after your order and ask us via email at info@pozene.com.

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@pozene.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Switzerland.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at info@pozene.com.

Do you have a refund policy?

We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold out. For more information, please read more about our refund policy.